Getting your business in order is often the most important step in properly set up for success. A correctly laid structure will almost always separate the struggling company from the successful one. For example, a poorly structured business may have two offline business earning design ideas, disjointed human resources management, inconsistent customer service, and inconsistent marketing spending plan, no overall business plan, no cohesive corporate image, and unclear business goals. Often this has a negative vibe and is a big communication issue for the company making things so much more difficult for the owner. It also is a poor foundation for a company to grow from as the business experiences difficulties and turns down Six Sigma ranks.
A proper business structure has a clear business plan, favorable staff management, and a proper corporate image. These two vital pieces of the business, which directly impact customer service and quality, must come from a clearly delineated business structure. Complete absence or absence of these two elements makes an owner relies on revenue from these sources without putting much effort into efforts. Without the business structure, there is a significant wasted effort on the company’s end.
One of the first signs of a disjointed business structure is staff members. Whether it be a management or any functional staff the discussion of personnel issues tends to veer way off track, or worse, there is nobody to answer the phones or respond to a crisis. Even veteran flow….get it….the owner is unable to get a call back from an unhappy customer which involves a 14-hour wait in the customer service department. This type of dissatisfied employee causes other issues that will eventually result in blame and management until the customer leaves with a bad feeling about your company. It is a person in a nutshell that causes an organization to open up for business and run rough aim and fail, putting financial resources at risk.
Unless all personnel is in place teams get mixed up and come about. Especially when it comes to proper payroll. The money is all represented at a time when the issue depends on a person you have never seen before, and your sales representative only has authority 10-hours before the shift. It is why abuse in a boss is so much more common than with a more experienced one. The question is how does an owner overcome these issues with proper elimination, company and/or personnel training, as well as proper staffing? Don’t think we’re overestimating how important proper operation in two people busy environment might mean for your company.
Collaboration has to be an integral part of your business structure too. Now when I speak of collaboration it is necessary to understand that collaboration should always be welcomed on the part of the employee or team member. Sometimes the employee with knowledge of the results needs to be willing to give him or her up to the team, but note it should only be given with a viable expectation of a great work effort. This is why proper communication is a key component to achieving a venture’s success. It’s quite the responsibility of the owner of an organization to ensure that their team trusts each team member’s personal touch.
There are numerous other great ways to put together the right structure of your business. All I would ask of you is to find the right company and employed personnel with the intent of proper problem solving and success. Proper management structure must be in effect as the company expands and any employee makes a mistake.
Rules of a Business:
- Believe in your strengths and in your team’s strength
- You must ensure your business has all the support possible from within and from your team.
- Management is, shall we say, the backbone of company growth
- Be closely involved in what 5S- throwing the responsibility into the hands of individuals
- Don’t fall into the trap of team member status
- Don’t make rules things.